Help Desk Analyst

Bravo Tech

Full Time
Houston, TX
Posted 4 weeks ago

Job Description

$16/hr- please do not apply if you will not accept the position at $16/hr.

Job Summary: Provides technical support to users for computer-related technical problems on assigned account(s). Provides back-up assistance on other accounts as needed. Essential Job Functions

  • Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
  • Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic / Required Qualifications

  • High school diploma or G.E.D.
  • One or more years of technical training in computer support
  • Experience working with company products and operating systems
  • Experience with solving computer-related problems
  • Experience with company escalation policy
  • One or more years experience with MS Office 2003+, Outlook, Windows XP/Vista/7, Active Directory,

Job Features

Job CategoryInformation Technology, Network Administration

Apply Online

A valid email address is required.
A valid phone number is required.