Crossroads Guide

Summary

We are seeking a detailed oriented, team player to assist in the daily functions of the Order Management Department. The primary functions of the Order Management Specialist will include data entry, processing sales orders, customer service, and assisting sales representatives in daily activities.

Job Duties

• Track and save all changes to orders in the sharefolder
• Process and update customer purchase orders in SAP on a daily basis
• Manage order entry email account
• Maintains part number master and price master in SAP
• Communicate with relevant departments to ensure orders are processed and delivered in a timely manner
• Support Sales and Analysts as needed
• Respond to RMA requests, issue RMA returns, and maintain the RMA Tracking Report
• General office duties for Order Management Department

Qualifications

• Minimum Education Requirements: High School
• 2 years working experience
• Must be proficient in Microsoft Office Suit (Excel, Word, Outlook)
• Detail Oriented
• Organized
• Excellent communication skills verbally and written
• Customer Service Experience is a plus
• Ability to maintain a positive relationship with team members and customers

Location

This position will be on-site based in Sugar Land, Texas.

WHY AOI?

In addition to competitive salary, AOI offers

• Flexible and competitive health (medical, dental, vision) plans offer the employee with the right options to meet individual and family needs
• Employer matching on 401(k) deferrals
• Generous PTO policy, with unused PTO payout at end of the year
• Relocation package available within US
• Immigration sponsorships (Must be currently authorized to work in the US)