Sr Specialist – IT Client Management *

Energy Transfer

Full Time
Houston, TX
Posted 2 months ago

*Internal opportunities open. Please contact us for internal reference*

Summary:  

Energy Transfer is looking for an experienced technologist with an eye towards the future with newly emerging technologies that will assist to transform the delivery of services within the Client Management’s area of responsibility. 

This position is a hands-on technical role within the Client Management team.  Qualified candidates will have an immediate impact utilizing current solution sets and should be able to closely collaborate with team members, other IT teams and customers to develop robust, well organized plans to implement solutions within short time-frames and with minimal risk and interruption of service.
Essential Duties and Responsibilities:  

  • Manage and maintain Energy Transfer’s VDI delivery services. These services include a combination of Citrix, VMware and IGEL
  • Strong understanding of the infrastructure needed to support VDI services, and experience with design/architecture of these services
  • Strong ability to manage multiple projects simultaneously
  • Candidate must be able to work under deadlines and quick turnaround projects like mergers and acquisitions
  • Solid hands-on experience of SCCM/MECM Infrastructure
  • Good understanding and or experience with Endpoint Manager / Intune, Co-management, Cloud Management Gateway
  • Ability to connect with Microsoft and other solution partners for technical solutions
  • Ability to maintain a positive and friendly attitude all the time with peers,
  • Strong service orientation required
  • Resolving Remedy incident tickets that are escalated for Tier 3 support from the Service Desk
  • Maintain and deploy GPOs, across multiple domains, which affect the client machines or end users
  • Managing and providing support for mobile devices, tablets and tough books/rugged notebooks using Microsoft End Point Manager
  • Providing desktop/laptop/mobile solutions for different functionalities required from the main offices and field locations (where several real time applications run on the client machines, for measurement and management of the pipelines)
  • Deploying all client applications with Flexera and Microsoft tools (AdminStudio/Wise, System Center Configuration Manager)
  • Patching all the client machines monthly with the Microsoft Security updates and other third party application updates
  • Maintain the System Center Endpoint Protection and make sure the signatures are up to date all the time.
  • Remediate SCEP client issues when necessary

 

Requirements:
Education and/or Experience, Knowledge, Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:

  • Bachelor’s degree or equivalent experience
  • 5 – 8 years of relevant work experience
  • Strong knowledge and experience with IGEL, Citrix, VMware and storage backend infrastructure for VDI service delivery (Preferably 2+ years of administration expereince)
  • Recent hands-on experience of the Systems Center Configuration Manager/Microsoft Endpoint Configuration Manager – Latest Current Branch versions
  • (Preferably 2+ years of SCCM administration experience with Infrastructure support)
  • Client Remediation, Package deployment, Distribution Point remediation, OSD (including driver packaging), Patch Management, USMT, Asset Intelligence, Internet-based Client Management
  • Technical knowledge and past experience using Active Directory and managing Group Policies.Experience working in and managing Computers in a locked down environment without Admin rights.  This includes using Password management solutions like LAPS or CyberArk.
  • Experience using Cloud Services like Intune and or other Mobile Device Management solutions.  This includes Automating solutions and using scripting languages like PowerShell.
  • Experience using File Backup solutions like HP Connected Data Backup or similar PC / Server Backup solutions.
  • Experience working on an infrastructure type team, interacting with several other teams, supporting around 10,000 client machines spread geographically across multiple sites and multiple domains
  • Past experience interacting with customers at various levels within the organization (including the executive level

Required experience is commensurate with the selected job level:

  • The Senior IT Specialist level requires a Bachelor’s degree or equivalent experience and 5-8 years of relevant job related experience
  • The Lead IT Specialist level requires a Bachelor’s degree or equivalent experience and 8+ years of relevant job related experience
  • The Principal IT Specialist level requires a Bachelor’s degree or equivalent experience and 10+ years of relevant job related experience

Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Usually, normal office working conditions.
  • Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
  • Occasional overnight travel may be required

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Job Features

Job CategoryDevelopment Services - Planning, Admin & Clerical, Applied Mathematics, Business Administration, Communication, Customer Service, Document Control, Information Technology, Management, Mathematical/Statistical Skills, Media Relations, Project Management, Quality Control, Research Development

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