Technical Support Specialist II – Grant Funded – Information Technology

Fort Bend County

Full Time
Richmond, TX
Posted 3 months ago
ID 2021-4366 Job Code 21-352 # of Openings 1
Min Start Salary USD $2,197.60/Bi. CategoryI nformation Technology Max Start Salary USD $2,586.40/Bi.

Overview

Provides technical support of desktop computers, applications, network infrastructure and related technology.  Participates in planning of programs, policies or objectives for own work group and department.  (GRANT FUNDED UNTIL SEPTEMBER 30, 2022)

 

Responsibilities

Ensures equipment is operating properly.  Responds to troubleshooting calls and repairs malfunctioning equipment to assist employees as needed; serves as departmental liaison.  Finds and implements more productive and cost effective AV technologies.  Responsible for installations, re-location, and upgrades of printer related systems as well as computer-based systems and computer peripherals.  Manages inventory control of all desktop assets.  Responsible for maintaining and designing the image used for all PC equipment.  Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

Qualifications

Bachelor’s degree in Computer Science or similar science.  Five years relevant technical experience.  Highly organized with exceptional attention to detail.  Strong problem solving skills.  Ability to evaluate a problem and determine an effective course of action.  Ability to manage several projects and tasks simultaneously.  Excellent customer service skills.  Able to thrive in a fast-paced environment.  Proficient with Microsoft Windows operating systems and Mobile IOS and proactively stays informed of technological advances and trends in IT.  Ability to obtain and maintain appropriate security clearances.  Must possess a valid driver’s license.  Must be able to maintain prompt and regular attendance.  Visual acuity, speech, hearing, hand, eye coordination, and manual dexterity necessary to operate computer, office, and telecom equipment.  May require using a ladder at heights up to 20 feet off the ground.  A+ or N+ certifications.  Working knowledge of Active Directory, DNS, and DHCP.  Working knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access methodologies.

SALARY RANGE: Professional/Management Grade 12, $2,197.60 – $2,586.40 biweekly on qualifications

CLOSING: Upon filling position

All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits.

Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal  and local  laws, unless  such classification is a bona fide occupational qualification.

To be considered for employment, all interested candidates should complete the required Fort Bend County online employment application located at www.fortbendcounty.jobs

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Job Features

Job CategoryAnalytical, Data Management, Design/Drafting, Hardware/Software Support, Information Technology, Mathematical/Statistical Skills, Network Administration, Quality Control, Repair/Maintenance

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