Crossroads Guide

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I. POSITION INFORMATION:

JOB TITLE COORDINATOR
DEPARTMENT ECS – WC Vessel Closing

REPORTS TO: MANAGER DIVISION/REGION NCA/PNW

WORKING LOCATION HSC

HOUR REQUIREMENTS 37.5
STATUS NON-EX

OVERTIME REQUIREMENTS As is necessary ¨ þ ¨

SUMMARY

The purpose of this position is to support the Regional VP, Regional AVP, and Senior Manager by providing customer support and to complete vessel closing tasks, including RCC space control as needed. Also oversees the IPI functions for the East coast destinations, including IPI voyage reconciliation and related issues.

II. JOB RESPONSIBILITIES AND ACTIVITIES:

· Reconcile AFSYS booking data with terminal system data · Monitoring rail containers for the target vessel · Trace any missing ITN (Internal Transaction Number) and meet cutoff · Submit 1st CBF & Final CBF and/or TBU, where appropriate. Sending forecasts, load list, reefer lists, and haz manifest including all relevant haz documents per container to port, partners involved, terminal ops and vessel ops. · Reconcile export load containers that meet the Cutoff in terminal · Prepare Hazardous Material Manifest · Prepare Reefer MANIFEST · Post FINAL LOADINIG list · Review shipments with extra charges occurred, if any · Running Daily Reports to monitor allocation and follow-up with shipper to ensure cut offs can be met. · Maintain customer communication to ensure there is a flow of accurate information and dates for their reference · Work with shippers, terminals, truckers, and IPI department to accommodate special requests (i.e. late gates, bookings, equipment substitutions, destination changes, etc.) via email or phone. · Monitor target vessel booking’s routing prior start vessel closing procedures · Help customer resolve issues: late gate, roll/cancel bookings, routing changes · Show efficiency during colleague and customer interactions to acquire a relationship which will help maintain a positive outlook on company’s customer service · Show immediate attention and problem solving skills for pertinent shipper/cargo issues. · Provide assistance and direction to colleagues as needed, such as maintaining updates on the assigned service loops.

III. SCOPE OF AUTHORITY:

NO. OF STAFF UNDER DIRECT SUPERVISE TBD NO. OF STAFF UNDER INDIRECT SUPERVISE 0

IV. DESCRIPTION OF JOB RELATED CONTACTS: (Internal and/or External)

Internal: Administration, Sales & Marketing, Operations, other YMA regional offices, YMA HQ, and YM HQ/Taipei.

External: North America Railroads, Trucking & Depot Vendors, Port & Terminal Operators, and Customers as well as US CBP & other government agencies.

V. POSITION QUALIFICATIONS AND REQUIREMENTS: (To be fully competent in the job)

1. SPECIAL SKILLS (Computer training, quality training, special programs)

Microsoft Office Suite Applications including Word, Outlook, Excel, Power Point Presentation; Hazmat Certificate & C-TPAT Security Awareness Training; and all Export related IT systems & web based E-commerce applications designed/managed by YM & its affiliates, including and not limit to CRM (Customer Relation Management) system.

2. PREFERRED EDUCATION

College

3. WORK EXPERIENCE (Years of experience in the industry and functional area)

Minimum 1 year booking experience preferred

4. OTHER REQUIREMENTS

Will require emergency team to work remotely in case office is closed

NOTE: The above responsibilities document the major levels and scope of work expected of the incumbent. They are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as required.

Interested applicants should send their resumes to: reneestewart@us.yangming.com.